Can you read what your customers and clients are really thinking? Imagine having the ability & skill sets to read people like a book during the sales process, meetings, interviews, negotiations and even how to detect deception. Or maybe you want to use the power of persuasion and influence to get your message across clearly and effectively. Steve’s keynote topics will show you how to use body language and behavioural psychology to build trust, motivate staff, read clients, deal with difficult customers and grow profits in the process!
Steve has spoken at hundreds of conferences and seminars around the world attended by thousands of delegates. Steve has delivered training programs and one on one training to CEO’s, government departments, executives, fund managers, analysts, recruiters, sales teams, managers, investigators, the finance sector, media and many others.
Reading your customers and identifying what they are feeling or thinking requires a unique skill set. When human beings try to suppress an emotion it will often leak out and contradict the spoken word. Effective interviewers, recruiters & sales staff all need to identify the 7 behavioural indicators that are displayed by all human beings.
To do so consistently requires a novel approach. And the approach Steve developed — known as the “60 second profiling technique” — has remarkable applications in business and life.
To make your event a success the keynote speaker you select has to be the right fit for your organisation or conference theme. When a company employs a speaker for their event they expect several things; value for money, a return on investment, audience relevance, to be entertained and to walk away with several key take-aways. These key ingredients are crucial to the success of any conference.
Having presented hundreds of keynote presentations at seminars, conferences and events world-wide with audiences ranging from 80 to 3,000 attendees Steve is committed to making your event a memorable and talked about success long after your event.
How can we develop better leaders in my organisation? How do we improve our customer service reputation? How can we hire better employees? How do we close more sales?
As a highly sought after speaker, trainer, media commentator, author, behavioural analyst and executive business coach, Steve travels the world teaching executive teams, staff and CEO’s how to read their customers, detect deception and watch profits soar. Let Steve show you how to read these verbal and non-verbal cues and prosper in business, sales, meetings, recruitment interviews and negotiations