How can we develop better leaders in my organization? How do we improve our customer service reputation? How can we hire better employees? How do we close more sales?
As we have become increasingly technologically savvy, we seem to have regressed in the key ability to relate and trust each other. We are more likely to shoot people an email, post on their Face book wall, or tweet them than to actually communicate face to face – but you simply cannot build meaningful relationships in 140 characters. In many ways, technology has atrophied our ability to read people, to understand them, and ultimately, to trust them – as well as given us the greater ability to conceal our actual thoughts and feelings. So how do we build the interpersonal skills that make us remarkably better at business, and at life?
As an expert on human behaviour, Steve van Aperen shows companies how to restore trust within their businesses. In this engaging keynote, he provides key advice on how to forge healthy relationships within the workforce and translate them into healthy communication with customers. This is an incredibly insightful and entertaining program with more take-home knowledge than you have ever experienced in a speech.